Shipping & Return Policy

šŸŒ Shipping

Lovimory currently ships worldwide.
We offer free shipping on all U.S. orders, and we work with UPS, FedEx, USPS, and DHL to ensure reliable and timely delivery.
Final shipping rates and available free-shipping options will be shown at checkout.

ā± Production & Shipping Time

We begin creating your custom piece within 24 hours of receiving your order,
and your package is carefully shipped within 72 hours.

All orders to the U.S., Canada, UK, and Australia ship from our manufacturing facility in Fort Smith, Arkansas, USA.
Please note that customers in Canada, the UK, and Australia are responsible for any applicable import duties or taxes.

šŸ“¦ Estimated Delivery

Once shipped, delivery within the United States typically takes 5ā€“7 business days, depending on your location and selected shipping method.
Your estimated delivery date will appear during checkout.

Please keep in mind that during holidays or high-volume events ā€” such as Valentineā€™s Day, Motherā€™s Day, Black Friday, Cyber Monday, and Christmas ā€” processing and carrier transit times may be slightly longer.

If you need your order sooner, you can select an expedited option at checkout.

šŸ’› Returns & Refunds

If you need to return your order, please send it to the following address:

Po Lam Estate Block 1 Po Yan House
18 Po Lam Rd N, Tseung Kwan O, Hong Kong

We stand behind the quality of every Lovimory piece and offer free returns and refunds for any quality-related issues.

āœØ 30-Day Guarantee

We offer a 30-Day Hassle-Free Return & Exchange Policy.
If something feels not quite right, weā€™re here to help ā€” kindly contact us within 30 days of receiving your order.

šŸ¾ Custom Item Guarantee ā€” Unconditional Satisfaction

Your pet is unique, and we want your custom piece to feel the same.

If your custom hologram doesnā€™t look like your beloved pet, we offer:

  • Free, unlimited revisions until you are completely satisfied

  • A full refund if you are still not satisfied after revisions

  • You may keep the product ā€” no return required

We want the experience to feel gentle and stress-free.

šŸ“¬ How to Start a Return or Exchange

  1. Contact our Customer Support Team at official@lovimory.com.

  2. Once approved, please ship the item back within 5 business days.

  3. Items must be returned in their original packaging and condition.

  4. After we receive and inspect the item, your refund will be issued to your original payment method in 48hs.

If you have any concerns or need help with a replacement or refund, simply reach out to us at official@lovimory.com within 30 days ā€” weā€™re always here to assist.